Featured VA – Rachel Hands of RHVA Virtual Assistant, Warks, UK
RHVA Virtual Assistant was founded in 2013 by Rachel Willmott, who has a wealth of experience in business administration and management, as well as customer service, across a variety of sectors. After working for many years in busy office environments, it was while on maternity leave that Rachel had a lightbulb moment. She realised that she could provide the same, if not better, administrative and other support services to businesses from her home office. Using this as a base, it allowed Rachel the flexibility to develop her career in a family friendly way. Since then, RHVA Virtual Assistant has gone from strength to strength, with 85% of clients coming through customer referrals and recommendations.
RHVA Virtual Assistant provides services in administrative, financial, marketing, PA, employee and customer support, and Rachel’s wide skill set enables RHVA Virtual Assistant to deliver quality, professional services every time.
“Rachel at RHVA has been a superb support to our consultancy business. She is efficient, responsive and goes the extra mile when needed. The quality of her work is excellent and I would recommend her services to any size business – small or large – who need a capable, intelligent and customer focused administration resource.” Karen Griffin, Space 2BE Ltd.
Hiring RHVA Virtual Assistant allows business owners and managers to increase their productivity and manage their time more effectively. What’s more, RHVA has developed a set of promises to follow that provides peace of mind for every client. These include confidentiality, a tailored approach to suit business needs, delivering professional business management support, timely communications with clients through the duration of a contract and advice, guidance and solutions on areas for development.
Rachel says, “What makes RHVA different from the rest, is that we recognise that every business is different and that there is no ‘one-size-fits-all’ solution to any business task. We understand that it is people, not processes that make a business successful. That’s why we work closely with our clients and become an integral part of their team, providing a tailor-made service for administrative tasks and more, that work with their business needs.
We spend our time helping you to manage yours, by taking on all those administrative, marketing or financial tasks that just seem to get in the way. Let us handle it and improve the efficiency of your operation, reduce your overheads and take the stress out of the day-to-day business processes.”
RHVA focuses on the day-to day tasks of running a business, so that clients’ skills and expertise can be concentrated where it is most needed. As you only pay for the time you use, it is a flexible way of ensuring you have the right support at the right time whether that’s for a few hours a week or month on a retainer, pay-as-you-go or adhoc support basis, they meet the needs of any sized business.
“Rachel has been an additional resource for our growing business for the past 2 years, we utilise her admin & social media skills for adhoc & regular work. Social media is proving an important route to market for us, and it’s already played a role in us winning various new business which we would not have achieved without Rachel’s input.” Les Nunn, LTS Distribution Ltd